From a rigid SaaS to a custom system that drives productivity
Client
Search, Debt collection company in Ecuador.
Challenge
The SaaS tool they used was very rigid, didn't fit their processes, and any adjustment took too long. This created a disadvantage in their operation.
Solution
A custom web application for debt collection management, with different access levels for different stakeholders.
Results
Now they have a system that fits their processes, allowing them to scale and control its evolution.
Technologies
About Search
Search is an Ecuadorian company with 22 years of experience in debt recovery and portfolio management, with nationwide coverage.
The Challenge: The Previous Situation
For years, Search used a third-party SaaS system that was initially useful, but soon became a brake on their growth:
Rigid processes
The system didn't allow them to incorporate their specific processes, which were part of their competitive advantage. For any adjustment, they had to wait for the vendor's availability.
Loss of Control
They were completely dependent on a third party's roadmap, timelines, and pricing, which limited their technological autonomy.
Poor user experience
Being designed for standardized processes, the system didn't respond to their actual needs, forcing teams to improvise.
The Solution: A Partnership for Growth
Aware that they needed to regain control of their technology, Search chose Digital Roots as their strategic partner. The process included:
Deep Analysis and Discovery
Detailed mapping of business logic and debt collection processes.
Unified Platform Architecture
Development of a robust and scalable application in Laravel and Vue.js, designed 100% to fit their operation.
Agile Development and Launch
Iterative implementation that allowed constant feedback and the use of key functionalities from the start.
The Results: The Current Situation
The new platform radically changed Search's operation:
Total control
Now they manage their own roadmap and can implement new functionalities in short timeframes.
Long-term Cost Reduction
By owning their software, they eliminated recurring subscription fees and significantly reduced their costs.
Greater efficiency
A centralized interface that streamlined debt collection management, reduced administrative times, and minimized errors.
The tool we built with Digital Roots as our technology partner is very robust and fits our processes perfectly.
Ready to Take Control of Your Software?
Do you feel trapped by an inflexible software vendor or struggling with inefficient manual processes? It doesn't have to be this way. Schedule a free, no-commitment strategic call with us, and let's explore how a custom application can give you a competitive advantage.
Schedule a Free Strategic Call