One of Ecuador's largest travel agencies increases B2B sales by replacing inflexible SaaS with a custom platform.
Client
Polimundo, B2B and B2C travel agency in Quito.
Challenge
Their third-party SaaS tools were slow to deliver necessary and critical updates, creating a competitive disadvantage as well as operational bottlenecks.
Solution
A custom platform for booking flights, hotels, activities, cars, and packages, which they own and have full control over.
Results
They gained complete control over their future feature roadmap, reduced long-term software costs, and simplified the booking process.
Technologies
About Polimundo
Polimundo is a leading travel agency based in Quito, Ecuador, with over 40 years of experience. They serve thousands of travelers and provide booking services to hundreds of smaller travel agencies through their robust B2B network.
The Challenge: The Previous Situation
For years, Polimundo relied on external software providers (SaaS) to manage their operations. While these tools covered the basics, over time they became an obstacle to their growth, creating several critical business challenges:
Slow Feature Rollout
When they needed a new crucial feature to stay competitive, their provider would put them on a waiting list, forcing them to wait for months.
Fragmented Systems
They used one system for their B2B clients and another for B2C, creating data silos and inefficient workflows.
Loss of Control
They were at the mercy of their provider's roadmap and pricing, unable to control their own technological destiny.
The Solution: A Partnership for Growth
Polimundo knew they needed more than just another vendor; they needed a dedicated technology partner. We partnered with their CEO and became their CTO in a multi-phase process:
Deep Analysis and Discovery
We started by mapping their entire workflow to thoroughly understand their unique needs and pain points.
Unified Platform Architecture
We designed a single, powerful application using Laravel and Vue.js to manage their B2B and B2C operations from a central control panel.
Agile Development and Launch
We built the platform in iterative stages, allowing them to provide feedback and start using core features early in the process.
The Results: The Current Situation
The new platform transformed Polimundo's operations and competitive position.
Full Control and Speed
They now control their own feature roadmap. Urgent updates can be designed and implemented in days or weeks, not months.
Long-Term Cost Reduction
By owning their own software, they eliminated costly recurring subscription fees, resulting in significant savings.
Greater Operational Efficiency
A unified control panel for all bookings has reduced administrative time and minimized human errors.
Working with Digital Roots was a game-changer. They're not just programmers; they're true partners. Their reliability and technical expertise gave us the control we desperately needed to grow our business.
Ready to Take Control of Your Software?
Do you feel trapped by an inflexible software provider or struggling with inefficient manual processes? It doesn't have to be this way. Schedule a free, no-obligation strategic call with us, and let's explore how a custom application can give you a competitive edge.
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