Kukayo's digital transformation to optimize catering and delivery logistics
Client
Kukayo, Corporate catering and food delivery company.
Challenge
Managing a complex dual operation (B2C delivery and B2B catering) with manual processes that created bottlenecks, errors, and a significant administrative burden.
Solution
Development of an integrated digital ecosystem, consisting of a custom online store for their lunch sales flow and an access control system for corporate cafeterias.
Results
Complete automation of the B2C sales cycle and precise real-time control of their B2B operation, radically improving efficiency, customer experience, and billing accuracy.
Technologies
About Kukayo
Kukayo is a leading food service company, specialized in both direct daily lunch sales to consumers and comprehensive cafeteria management for large companies.
The Challenge: The Previous Situation
Kukayo operated two very different business lines, but both shared a fundamental problem: high dependency on manual processes that couldn't scale.
Operational Chaos in Delivery Sales (B2C)
The entire daily lunch sales process was managed through WhatsApp. A dedicated operator had to receive orders, confirm customizations (protein changes, additions), process payments, and coordinate logistics. This method was extremely slow, prone to order errors, and didn't provide a clear view of real-time sales.
Lack of Control and Traceability in Cafeterias (B2B)
Access control to the cafeterias they managed in other companies was manual. This resulted in a lack of reliable data, difficulties in monthly consumption reconciliation, and a slow and laborious billing process to their corporate clients, based on manual reports.
The Solution: A Custom Digital Ecosystem
To solve this dual complexity, we partnered with Kukayo to design and build a comprehensive solution that digitalized both facets of their business from the ground up.
100% Custom Online Store
We developed a unique e-commerce platform, specifically designed for their daily menu sales flow. The solution allows Kukayo to upload each day's lunches and customers to purchase them intuitively, customizing their order with protein changes, soups, or desserts. The system processes payment and generates the order automatically.
Access Control System and Centralized Reporting
For the B2B operation, we implemented a touchscreen kiosk system in each cafeteria. Employees of client companies enter their ID number, the system validates their identity and status in real-time, and prints a unique ticket to exchange for their meal. Each transaction is instantly reported to a central system.
Results: Efficiency and Total Control
The implementation of this unified digital ecosystem generated a transformative impact on Kukayo's entire operation:
Automated and Error-Free B2C Sales Process
The need for an operator managing orders via WhatsApp was completely eliminated. Sales flow automatically from the web to the kitchen, reducing order errors to zero and drastically improving the customer purchase experience.
Total Control and Accurate Billing for B2B Service
The kiosk system provides 100% reliable real-time consumption data. End-of-month reconciliation, which previously took days of manual work, is now generated with a single click, enabling fast, accurate, and transparent billing to their corporate clients.
Business Intelligence and Scalability
By centralizing all information, Kukayo now has a complete view of their operation. They can analyze sales trends, optimize menus, and scale both their delivery service and corporate catering offering on a solid and reliable technological foundation.
Digital Roots didn't just deliver two systems; they delivered a comprehensive solution that understood the unique complexity of our business. We went from the uncertainty of manual processes to having total control of our operation.
Does your daily operation depend on a maze of spreadsheets, emails, and messages?
It's time to transform chaos into control. Automate your processes, optimize your resources, and build the custom platform your business really needs to scale.
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