From manual management to digital transformation with a custom system
Client
Grupomega, Industrial Maintenance Company.
Challenge
Implementation of a custom system that adapts to and automates their company's operational processes.
Solution
A custom system for managing the company's operations, with different access for the administrative area and technical department, via computers and mobile devices.
Results
Process automation, control of hours spent on each maintenance, work records and history per equipment, technician assignment management, and activity tracking.
Technologies
About Grupomega
Grupomega is a pioneering industrial maintenance company in Ecuador, based in Quito. They serve major national chains, especially in the restaurant and food industry sector. Today, their entire operation is managed 100% from their custom digital system.
The Challenge: The Previous Situation
Before starting their digital transformation, Grupomega did not have a centralized system. The assignment of technicians, work orders, and daily coordination were done with improvised tools like WhatsApp and Excel. This created three major problems:
Communication disorder
Work orders were assigned in WhatsApp groups, which made it difficult to track information, caused delays, and annoyed customers.
Inefficient data management
Multiple extensive spreadsheets, loaded manually, increased the probability of errors and consumed a large part of the analysts' time.
Lack of visibility and control
There was no clarity on the hours each technician dedicated to their work orders, making supervision and strategic decision-making difficult.
The Solution: They Chose Digital Roots as their Technology Partner
Aware that they needed a change, Grupomega trusted Digital Roots to design and implement a custom system to digitize and organize their operation. The process included:
Analysis and Discovery
A detailed process mapping together with Grupomega's expert team.
Unified Platform Architecture
A robust, scalable, and fully customized solution to manage their operations.
Agile Development
Implementation in iterative stages, which allowed the client to use key functionalities from the start and provide continuous feedback.
The Results: The Current Situation
The new system completely transformed the way Grupomega manages their operation:
Process automation
Organized and accessible information for each stakeholder in real time.
Operational efficiency
Clear assignment and tracking processes, with more time available to focus on key work.
Data-driven decisions
Immediate access to reports and consolidated views that support strategic decisions.
Assured scalability
Ability to add new functionalities as business needs evolve.
Absolute reliability
Zero hours of unscheduled downtime.
Digital Roots perfectly understood the need that Grupomega had and managed to capture the logic of our business in a robust and user-friendly system. Without a doubt, having them as technology partners is a great support.
Ready to start your digital transformation?
Still managing your company with spreadsheets and WhatsApp groups? It's time to take the leap: automate your processes, gain efficiency, and take your business into the digital era with a solution tailored to your needs.
Schedule a Free Strategic Call